Useful content

“Just because information exists doesn’t that mean that someone, somewhere, finds it useful.” JoAnn T Hackos, Content Management for Dynamic Web Delivery

“Don’t publish content just because you have it. Only publish content that is relevant.” Gerry McGovern and Rob Norton, Content Critical

“When formerly inaccessible and unusable content is published on the web, it becomes even less usable.” JoAnn T Hackos, Content Management for Dynamic Web Delivery

“The web is like the Trojan Horse of information overload. It promised information nirvana and delivered overload hell.” Gerry McGovern and Rob Norton, Content Critical

“Your primary goal, no matter what trade-offs you face, should always be to meet your users’ needs first. The structure of your internal departments, the sources of information, the ways you categorise your users or even the convenience of updating should never override a choice to support how your users think about information.” JoAnn T Hackos and Dawn M Stevens, Standards for Online Communication